MindLine Confidentiality

Bristol MindLine and MindLine Trans+ aim to offer a confidential service. We do not record calls nor callers’ phone numbers, although we do take anonymous data to monitor trends for funding and quality control purposes.  However, there are some circumstances in which information you disclose may need to be passed to another agency.

Circumstances in which information you disclose may need to be passed to another agency include:

  1. Any information disclosed which falls under the Prevention of Terrorism Act (e.g. bomb warning) is an exception to the rules of confidentiality. The content of the call and relevant information should be passed on immediately to the police by ending the call and dialling 999.
  2. Inappropriate use of helpline: Callers who are sexually inappropriate or threatening / aggressive and those misusing any of our policies and procedures, such as our suicidal callers procedure and calling other Blue light services on their behalf. We reserve the right to inform Police or other mental health services as appropriate.
  3. Where we believe a child is currently at risk of physical, emotional, sexual abuse or neglect.
  4. When a Vulnerable Adult is at risk of harm to themselves or others, or in danger of a serious crime occurring to them and the caller offers / discloses sufficient identifying information.
  5. When a caller admits intention, plan and means to (or has already) to cause significant physical harm to someone else.

Emergency services are able to trace callers’ numbers in the event we need to breach confidentiality for any of the safeguarding concerns detailed above.

If you wish to donate to Bristol Mind, please send electronic payments to Bristol Mind, Account No: 65050011 & Sort Code: 08-92-99
Please include the word “Donation” and your name or your organisation name as a reference.

Last Updated June 2018