Help in a crisis

If you or someone you are concerned about is in an emotional or mental health crisis that requires an urgent response then:

  • contact the person’s GP, or the GP out of hours service and explain the problem or
  • phone NHS 111, or
  • you can call the Bristol Mental Health crisis line0300 555 0334 .  This line is open 24 hours a day, every day.
  • People that use mental health services may have a Crisis Card or an Advance Directive in their bag or pocket. This gives written information about who to contact in a crisis.
  • Most people who use mental health services will also have a Care Plan and a named professional responsible for their care, ask them.

Finally if you have serious concerns for someone’s immediate safety then they can go to Accident and Emergency or phone emergency services 999 for assistance. There is an on-call psychiatrist at the BRI who you can ask to see in an emergency.

Other sources of help:

Bristol Mindline telephone helpline – out of hours confidential listening service
Phone: 0117 203 4419
Wednesday to Sunday, 7pm – 11pm

24/7 Support & Connect – A free NHS confidential 24/7 helpline for people who live in Bristol, North Somerset & South Gloucestershire.
Freephone: 08009539599
24 hours a day, 7 days a week


Samaritans Bristol – 24 hours local and national helplines
Phone: 116 123 – free to call

National Mind InfoLine
0300 123 3393
Mon to Fri, 9am to 6pm (except Bank Holidays).
Offers information on topics ranging from types of distress, where to get help, drug treatments, alternative therapies, who’s who in mental health and where to find advocacy and other services.