MindLine helpline – 0808 808 0330
Here to listen when you need to talk
A confidential freephone helpline open from Wednesday to Sunday from 8pm to midnight providing a safe place to talk if you, or someone you know, is in distress. We can also give information about mental health support services available in your area that could help you.
**From Friday 27th March 2020 MindLines opening hours will be change to 7pm to 11pm.
Bristol MindLine is here to support residents of Bristol and surrounding area. If you live outside this area you can get information on support services closer to you from the Helplines Partnership or the National Mind InfoLine on 0300 123 3393 (Mon to Fri, 9.00am – 6.00pm).
For more detailed information see the MindLine Leaflet (pdf).
You can talk things through with one of our trained volunteer listeners. Or we can just listen. You don’t have to tell us your name.
Calls can last up to 30 minutes per evening. This allows the volunteers to really listen carefully to what you have to say. It also allows us to support as many people as possible.
Whilst most calls are confidential, sometimes we have to pass information on. Read the exceptions to confidentiality for details.
We can also give information about
- Local services
- How to get help
- Basic information on mental health issues
Calls from mobile phones
The six big mobile providers (T-Mobile, Orange, O2, Vodafone, Virgin Mobile and Three) have agreed to make calls to 0808 80 numbers free. However, you may need credit on pay-as-you-go phones in order to get connected with the MindLine. We suggest you to confirm this with your mobile company.
Feedback wanted – have you used MindLine?
If you have used Bristol MindLine, we are really interested in your views. We have set up an anonymous online questionnaire for callers – to let us know about your experience. Feedback from callers provides vital information to help us:
- Improve our services
- Apply for funding
You only need to complete the MindLine survey once. It will probably take about 5 minutes. Thank you.
Volunteering on the helpline
All our listeners are volunteers. Find out more about volunteering on our volunteering page.
Help promote our services
Download our MindLine Trans+ or MindLine flyers and stick it up in your local library, pub, GP, public notice board… anything you can do to help promote the MindLine will only help to get the word out to more people who may need that extra space to talk and the emotional support the helpline can bring.
We are funded by Bristol CCG and Bristol City Council.