MindLine helpline – 0808 808 0330

Here to listen when you need to talk

During the coronavirus (COVID-19) crisis, we will be expanding our service to open 7 nights a week, 7pm to 11pm.

We will open 7 nights a week from Monday 20th April 2020, this will remain the case until further notice.

A confidential freephone helpline open 7 nights a week from 7pm to 11pm providing a safe place to talk if you, or someone you know, is in distress. We can also give information about mental health support services available in your area that could help you.

Bristol MindLine is here to support residents of Bristol and surrounding area. If you live outside this area you can get information on support services closer to you from the Helplines Partnership or the national Mind InfoLine on 0300 123 3393 (Mon to Fri, 9.00am – 6.00pm).

For more detailed information see the MindLine leaflet (pdf).

Safe, confidential supportblue-phone-receiver

You can talk things through with one of our trained volunteer listeners. Or we can just listen. You don’t have to tell us your name.

Calls can last up to 30 minutes per evening. This allows the volunteers to really listen carefully to what you have to say. It also allows us to support as many people as possible.

Whilst most calls are confidential, sometimes we have to pass information on. Read the exceptions to confidentiality for details.

We can also give information about

  • Local services
  • How to get help
  • Basic information on mental health issues

Calls from mobile phones

The big mobile providers (EE, O2, Vodafone, Virgin Mobile and Three) have agreed to make calls to 0808 80 numbers free. However, you may need credit on pay-as-you-go phones in order to get connected with the MindLine.  We suggest you to confirm this with your mobile company.

Feedback wanted – have you used MindLine?

If you have used Bristol MindLine, we are really interested in your views. We have set up an anonymous online questionnaire for callers – to let us know about your experience. Feedback from callers provides vital information to help us:

  • Improve our services
  • Apply for funding

You only need to complete the MindLine survey once. It will probably take about 5 minutes. Thank you.

Volunteering on the helpline

All our listeners are volunteers. Find out more about volunteering on our volunteering page.


Help promote our services

Download our MindLine Trans+ or MindLine Leaflets and stick it up in your local library, pub, GP, public notice board… anything you can do to help promote the MindLine will only help to get the word out to more people who may need that extra space to talk and the emotional support the helpline can bring.


Funders

We are funded by Bristol CCG and Bristol City Council

If you wish to donate to Bristol Mind, please send electronic payments to Bristol Mind, Account No: 65050011 & Sort Code: 08-92-99. Please include the word “Donation” and your name or your organisation name as a reference.

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