Help in a crisis

If you or someone you are concerned about is in an emotional or mental health crisis that requires an urgent response then:

  • contact the person’s GP, or the GP out of hours service and explain the problem or
  • phone NHS 111, or
  •  you can call the Bristol Mental Health crisis line – 0300 555 0334.  This line is open 24 hours a day, every day.
  • People that use mental health services may have a Crisis Card or an Advance Directive in their bag or pocket. This gives written information about who to contact in a crisis.
  • Most people who use mental health services will also have a Care Plan and a named professional responsible for their care, ask them.

Finally if you have serious concerns for someone’s immediate safety then they can go to Accident and Emergency or phone emergency services 999 for assistance. There is an on-call psychiatrist at the BRI who you can ask to see in an emergency.

Other sources of immediate help:

MindLine telephone helpline – out of hours confidential listening service
Freephone: 0808 808 0330
Wednesday to Sunday, 8:00 PM to Midnight

Samaritans Bristol – 24 hours local and national helplines
Bristol: 0117 983 1000 UK: 116 123 – free to call
Text: 07725 909090
Samaritans Bristol website
Email: jo@samaritans.org
Drop-in: 7:30 AM to 9:00 PM
The Samaritans of Bristol
37 St Nicholas Street
Bristol BS1 1TP

National Mind InfoLine
08457 660 163
Mon to Fri, 9.15am – 4.15pm
Offers information on topics ranging from types of distress, where to get help, drug treatments, alternative therapies, who’s who in mental health and where to find advocacy and other services.