Bristol Mind has been awarded the Mind Quality Mark (MQM) 2021-24

The Mind Quality Mark (MQM) is a rigorous quality assurance standard, which covers all areas of local Mind activity. It sets the bar of good practice and legal compliance for all organisations in the Mind Federation.

Once every three years, local Minds are reviewed against the MQM standards. The reviews are led by people with lived experience of mental health problems and senior leaders from other local Minds. They are based on a robust assessment of documentary evidence, as well as interviews with and survey responses from trustees, staff, volunteers, and people who use services.

To achieve the MQM, each local Mind must be a well-run organisation delivering safe, life-changing support for people with mental health problems. The MQM standard provides assurance that local Minds across England and Wales are well-run and meet Mind’s expectations of good practice, and in many cases excel beyond those expectations.