Job Opportunity: Head of Operations

Reports to: CEO and Board of Trustees

Direct Reports: Community Wellbeing Manager, Infoline Volunteers, Lived Experience Advocates

Key Relationships: Staff, Volunteers, Key Stakeholders, Health and Social Care Professionals and other partner agencies

Location: Bristol Offices, blended remote working

Hours: 37 hours over 5 days. Some evening and weekend work may be required.

Salary: £49,498 plus 6% pension

Contract Type: Permanent

 

Background and Purpose

 Bristol Mind is a local and independent charity working at the heart of our community to offer equity-based, inclusive and accessible mental health and wellbeing support. We work with over 2,000 service-users and 85 volunteers each year, delivering a range of services including:

 

  • InfoLine telephone information and advice service
  • MindLine confidential telephone listening support
  • Meeting Minds 121 counselling, with LGBTQIA & Neurodivergence streams
  • Community Wellbeing: targeted services for refugees and victims of hate crime

 

Bristol Mind is co-located with the Citizen’s Advice Bristol building on Fairfax Street in Central Bristol. This is a dynamic environment and both organisations are working to ensure service-users can benefit from our collective services.

We are seeking an energetic Head of Operations who will oversee our high quality services and develop a strong learning culture which places both volunteering and lived-experience at the heart of our delivery.

With a background in community mental health or wellbeing and a passion for designing and developing services, the ideal candidate will be a confident leader with strong people skills.

 

If you would like an informal conversation about the role, please observe the full job description here: 03 Head Of Operations JD Feb 2026 FINAL,  fill in a copy of the application form here: Bristol Mind Application Form, and contact the CEO, Emma Brech, at [email protected]. Applications should be emailed to the CEO by the deadline of Sunday, 22nd March 2026 at 5 pm. 

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Posted on: 5th March 2026

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