Job Opportunity: Head of Operations

Reports to: CEO and Board of Trustees

Direct Reports: Community Wellbeing Manager, Infoline Volunteers, Lived Experience Advocates

Key Relationships: Staff, Volunteers, Key Stakeholders, Health and Social Care Professionals and other partner agencies

Location: Bristol Offices, blended remote working

Hours: 37 hours over 5 days. Some evening and weekend work may be required.

Salary: £49,498 plus 6% pension

Contract Type: Permanent

 

Background and Purpose

 Bristol Mind is a local and independent charity working at the heart of our community to offer equity-based, inclusive and accessible mental health and wellbeing support. We work with over 2,000 service-users and 85 volunteers each year, delivering a range of services including:

 

  • InfoLine telephone information and advice service
  • MindLine confidential telephone listening support
  • Meeting Minds 121 counselling, with LGBTQIA & Neurodivergence streams
  • Community Wellbeing: targeted services for refugees and victims of hate crime

 

Bristol Mind is co-located with the Citizen’s Advice Bristol building on Fairfax Street in Central Bristol. This is a dynamic environment and both organisations are working to ensure service-users can benefit from our collective services.

We are seeking an energetic Head of Operations who will oversee our high quality services and develop a strong learning culture which places both volunteering and lived-experience at the heart of our delivery.

With a background in community mental health or wellbeing and a passion for designing and developing services, the ideal candidate will be a confident leader with strong people.

 

To apply please fill in our application form and email a copy to our CEO: [email protected] by Sunday 22nd March at 5pm.

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Posted on: 5th March 2026

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