Here to listen when you need to talk*
*Standard call charges may apply, please check with your phone provider.
Bristol Mind runs a confidential helpline to talk if you, or someone you know, is in distress.
We are open every week, Wednesday to Sunday from 7pm to 11pm.
Video courtesy of Keatley Adams – keatleyadams.com
How does it work?
There are times when we feel upset, unsafe, stressed or lonely and we simply need to talk to someone who is not a family member or friend.
Mind Line is a safe and confidential service delivered by dedicated staff and volunteers who are trained to listen to you with empathy and acceptance.
When you call the line, you do not have to give your name or any other details about you. You can simply talk to us, and we will listen carefully, allowing you space and support to express your thoughts and feelings.
Calls can last up to 30 minutes per evening. This allows the volunteers to really focus on what you have to say. It also means we can support as many people as possible.
Whilst most calls are confidential, sometimes we have to pass information in order to keep you safe. We will always discuss this with you first and make you aware of any concerns and actions.
Our calls are anonymous, but we welcome feedback – both positive and negative – in order to keep developing and improving our service. Please tell us if you’d like to give us feedback.
Volunteering on the Helpline
Many of our listeners are volunteers, and we are currently recruiting. Find out more via our volunteering page.
Mind Line is funded by NHS Bristol, South Gloucestershire and North Somerset Integrated Care Board