VACANCY: Meeting Minds Clinical Administrator

Meeting Minds is a busy low-cost counselling provision and one of a growing element of Bristol Mind’s services. Our online and face-to-face talking therapy is delivered by both trainee and qualified counsellors for adults aged 18+ for up to 16 sessions, and includes Humanistic, Psychodynamic, TA and Gestalt approaches. Our placement counsellors come from a wide range of training providers such as BCPC, UWE as well as Metanoia and the Berne Institute. In addition, we have some trainees on Doctorate programmes in Counselling Psychology in London, Newport, and Bristol. All our counselling staff and volunteers are fully supported with regular clinical supervision and management, and feedback from both counsellors and clients is excellent.

With NHS services overstretched and affordable counselling out of reach for many households, we are seeing increasing demand for Meeting Minds. In order to meet the need and ensure we continue to offer a high quality and efficient service; we are seeking an experienced Clinical Administrator to join our team.

The ideal candidate will be warm and engaging, able to liaise with a diverse range of clients and counsellors whilst maintaining effective and rigorous administration. Working at the heart of a small and friendly team, your skills will be invaluable in ensuring best practice, advocating for a client-centered service which is highly organised and reliable, inclusive, flexible, and non-judgmental. This role may suit someone training to be a counsellor, or whose interest is in this field extends beyond everyday administrative skills.

Good communication skills are essential, including an excellent telephone manner and active listening skills. You will need to feel confident to in addressing queries from the public, helping clients to register and pay for the service and supporting new counsellors with orientation and administration tasks including data entry, completion of clinical outcome and client feedback forms.

Salary: £24,000 p.a. pro rata (actual salary £16,865) plus 6% pension
Hours: 26 hours per week worked over 5 days, Monday – Friday
Work location: Bristol Mind offices, BS1 5QT
Expected start date: 1 May 2024

How to apply:
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