Resources: National helplines

AbilityNet

Free helpline offering computer and internet support to disabled people. Home visits and factsheets also available.

ADT Healthcare

ADT Healthcare is a free helpline for people affected by drug and alcohol addiction. The service is particularly helpful for family members affected by a loved one’s addiction.

Alcoholics Anonymous – AA

Alcoholics anonymous provide a safe space for individuals to discuss their personal experiences with alcohol with the overall aim of overcoming alcoholism. Both open and closed meetings are available throughout Bristol. National helpline also available.

Alzheimer’s Society

Alzheimer’s Society is a membership organisation, which works to improve the quality of life of people affected by dementia. If you have concerns about Alzheimer’s disease or about any other form of dementia you can call the Alzheimer’s Society National Dementia Helpline.

beat: Beating Eating Disorders

Beat is the UK’s eating disorder charity providing information and support for people with eating disorders. Their services include Helplines, Message Boards, and Online Support Groups. Their website also has a services directory, information on local support groups as well as the regional support projects they run.

Helpline for adults and Youthline for under 25’s

Bipolar UK

Bipolar UK is dedicated to supporting individuals with bipolar, their families and carers. They support and develop self-help opportunities for people affected by bipolar, offer information on bipolar, self-help groups and education and self-management. Bristol Support Group meets monthly.

Blue Light Infoline

This national Mind service is just for emergency service staff, volunteers and their families. Their team provides information on a range of topics including: staying mentally healthy at work, types of problems, how and where to get help, medication, advocacy, PTSD and the law. They can be contacted Mon-Fri 9am to 6pm (except bank holidays) on 0300 303 5999 at bluelightinfo@mind.org.uk or by text on 84999

Carers UK

Helpline providing advice & information for carers on any issue including benefits, residential care, the Carer’s Act and respite care.

ChildLine

ChildLine offers a confidential helpline on a wide range of issues that affect children and young people.

Cruse Bereavement

Cruse Bereavement offers a free and confidential service for anyone who has suffered the loss of someone close. Available to all ages this service can be provided over the phone or in person located in Bristol City Centre.

Forcesline

Forcesline is a free and confidential telephone helpline and email service that provides support for serving and ex-service men and women and reserves from the Armed Forces and for their families. As an independent charity, SSAFA is not part of the military chain of command.

GALOP – the LGBT+ anti-violence charity

For LGBT+ people who have experienced domestic violence, sexual violence or hate crime. We also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.  Operate a confidential service, hate crime reporting service and domestic violence helpline, including Trans specific service.

GamCare

provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. We operate the National Gambling Helpline, provide treatment for problem gamblers and their families, create awareness about responsible gambling and treatment, and encourage an effective approach to responsible gambling within the gambling industry.

Jewish Helpline

The Jewish Helpline offers support to people across the Jewish community who are in crisis; feeling lonely, anxious, depressed or suicidal. Common calls involves drug, family or mental health problems.

Maternity Action

Charity committed to ending inequality and improving the health and well-being of pregnant women, partners and young children – from conception through to the child’s early years. Maternity rights advice line available.

Mermaids

Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them. The helpline offers emotional support, a gateway to the parents and teens forums, information about current legislation and protections under the law, plus signposting to training and resources.

Mind Infoline

The national Mind Infoline is a service which provides callers with confidential support and information on mental health problems, access to help, potential treatments and advocacy. The Infoline is open Monday to Friday 9am-6pm (excluding bank holidays) and can be contacted by phone on 0300 123 3393, by email at info@mind.org.uk and by text on 86463

Mind Legal Line

National Mind Legal line provides legal information and general advice on mental health related law covering mental health, mental capacity, community care, human rights and discrimination/equality related to mental health issues. They can be contacted between 9am and 6pm Mon-Fri (except Bank Holidays) on 0300 466 6463

MindLine Trans+

A confidential national emotional, mental health support helpline and signposting service for people who identify as Trans, A Gender, Gender Fluid, Non-binary.

MindLine Trans+ provides a safe place to talk about your feelings confidentially. We don’t record calls nor ask for any personal details. Our listeners will try understand the multitude of feelings and concerns that may be going on for you. We are here to listen and offer our support.

MindOut

A mental health service run by and for lesbians, gay men, bisexual, trans, and queer people. They provide advice & information and an out of hours online chat service.

Muslim Youth Helpline

Offer a free and confidential service offering support to vulnerable youth in need. Common issues range from relationships, mental health concerns, sexual abuse and religious issues. MYH prides itself on its non-judgemental ethos, in-line with their non-judgemental ethos they treat all enquiries seriously and do not turn away any person in need, regardless of religious background.

Narcotics Anonymous

Narcotics Anonymous is a non-profit fellowship of men and women for whom drugs have become a problem. There are no fees and they offer a helpline, meetings, literature, committees and development services.

No Panic (phobias, anxiety)

No Panic is a voluntary charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and other related anxiety disorders including those people who are trying to give up Tranquillisers. Helpline available 7 days a week.

OCD Action

OCD Action focuses on Obsessive Compulsive Disorder (OCD). They provide support and information to anybody affected by OCD, work to raise awareness of the disorder amongst the public and frontline healthcare workers, and strive to secure a better deal for people with OCD.

They have a helpline with call back option for people with OCD, their carers, friends and family.

Papyrus

Papyrus helpline HOPElineUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling and to anyone who is concerned about a young person.

Respect Phoneline

The Respect Phoneline is a confidential and anonymous helpline for anyone concerned about their violence and/or abuse towards a partner or ex-partner (of any gender)

Safeline

for survivors of rape and sexual abuse. Helpline, texting service, online live chat and specialist men’s and young people’s lines.

Samaritans

Samaritans provide completely confidential emotional support 24 hours a day by phone, face-to-face, email and letter and allow callers to talk openly about their worries and concerns without fear of being judged. National and Local Helplines.

SANDS

Sands exists to support anyone affected by the death of a baby, to improve the bereavement care received by parents and families, and to influence policy makers and promote research to reduce the number of babies dying.

SANE Helpline

SANE’s national helpline offers specialist emotional support and information to anyone affected by mental illness, including family, friends and careers.

Stop It Now!

Stop it Now! is a child sexual abuse prevention campaign, providing information and support through their freephone confidential helpline and website. Their helpline is available toadults worried about the behaviour of other adults or children and young people and those worried about their own sexual thoughts or behaviour towards children, including those with concerns about their online behaviour.

Victim Support

Victim support offers emotional and practical support to all people affected by crime, and is committed to providing victims of crime and witnesses in court with appropriate and sufficient recognition, support and information to assist them in dealing with the crimes they have experienced.