Resources: Local helplines

Bristol Hate Crime Services

Bristol Hate Crime Services is a group of agencies working in collaboration to provide a comprehensive service for victims of hate crime.

The collaboration is led by SARI (Stand Against Racism & Inequality), with local providers Brandon Trust, Bristol Mind, the Lesbian, Gay, Bisexual and Transgender (LGBT) Forum, Avon and Bristol Law Centre and Bristol Mediation.

Bristol Nightline – for students of the University of Bristol – 01179 266 266

Bristol Nightline offers a confidential, impartial and non-advisory listening and information service to students of the University of Bristol. They don’t lecture or judge their callers, their job is to listen and help them reach their own conclusions.

The service is open 7 days a week during term time, from 8pm to 8am by phone and 8pm to midnight by IM.

Citizens Advice Bristol

The Bristol Citizens Advice Bureau are a local charity that provides free, confidential, and impartial advice and campaigns on big issues affecting people’s lives. They provide drop-in sessions, information, and signposting from their office in central Bristol, as well as running drop-ins in some health centres across the wider city, and have a telephone helpline (03444 111 444) available between 10am and 1pm, Monday to Friday.

FFLAG (Families and Friends of Lesbians and Gays)

FFLAG is a national voluntary organisation and registered charity dedicated to supporting parents and their lesbian, gay, bisexual and Trans daughters and sons.

They offer support to local parents groups and contacts in their efforts to help parents and families understand, accept and support their lesbian, gay, bisexual and transgender members with love and pride.

FFLAG members are parents of lesbian, gay, bisexual or Trans sons and daughters. These young people and their families face serious homophobia and transphobia in our society, which brings in its wake prejudice, bullying and alienation.

LOTTY – Helpline for Young People

Learning Partnership West has set up a free confidential text and online support service called LOTTY for young people in Bristol aged between 11 and 25. Young people can text confidentially on 07786 20 20 40, contact us on Facebook… Read more

Mindline Somerset

Out of hours helpline operated by Mind in Taunton and West Somerset for callers in Somerset that is a confidential listening services providing a safe place to talk if you, or someone you know, is in distress. We can also give basic information about mental health and local services.

MindLine Trans+

A confidential national emotional, mental health support helpline and signposting service for people who identify as Trans, A Gender, Gender Fluid, Non-binary.

MindLine Trans+ provides a safe place to talk about your feelings confidentially. We don’t record calls nor ask for any personal details. Our listeners will try understand the multitude of feelings and concerns that may be going on for you. We are here to listen and offer our support.

Next Link

Next Link is part of Missing Link Mental Health Services. We provide domestic abuse support services.

Off The Record: Bristol

OTR isn’t just a charity providing mental health services, it’s a mental health movement mobilised to support, promote and defend the mental health, rights and social position of young people! We offer counselling in Central Bristol, and Yate.

We also offer a whole range of other services,including but not limited to projects and social action, nature works, and inspiration works which covers our creative side of the service. Examples of these are, Book club, Mindfulness, and Bristol meet ups, as well as our allotment.

We are a self referral service so you can either sign up online, or come to one of our hubs.

Samaritans (freephone: 116 123)

Samaritans provide completely confidential emotional support 24 hours a day by phone, and also have options for face-to-face, email and letter-based support. Callers can talk openly about their worries and concerns without fear of being judged.

The Bristol Drop-in centre, for face-to-face support, is available from 7:30am to 9pm, seven days a week at 37 St Nicholas St, Bristol, BS1 1TP.

Talking Money

Talking Money’s services cover the whole of England and are open to all by self-referral or by signposting/referral from other agencies, though the large majority of their face-to-face work is targeted at people living in Bristol and the surrounding area.… Read more

TESS – Text and Email Support Service

Run by Self Injury Support, TESS is a text and email service for women and girls in the UK affected by self-harm. The text service is available on Tuesdays, Wednesdays and Thursdays from 19:00-21:30. Text: 07537 432 444 (texts cost… Read more

Womankind

Womankind provides women in the Bristol area with free or affordable professional counselling, psychotherapy and on-going support. They specialise in depression, anxiety, acute crisis, domestic abuse and rape.

Women’s Self Injury Helpline

Self Injury Helpline – 0808 800 8088 (freephone from landlines and most mobile networks) Open Tuesday, Wednesday and Thursday, 19:00-21:30 Run by Self Injury Support, the self injury helpline is for women of any age or background affected by self-injury, whether… Read more