MindLine helpline – 0808 808 0330

A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress. We can also give information about mental health and local services.

Bristol MindLine is here to support residents of Bristol and surrounding area. If you live outside this area you can get information on support services closer to you from the National Mind InfoLine on 0300 123 3393 (Mon to Fri, 9.00am – 6.00pm).

For more detailed information see the MindLine information leaflet (pdf)

Opening timesblue-phone-receiver

Wednesdays to Sundays evenings: 8pm to midnight.

Safe, confidential support

You can talk things through with one of our trained volunteer listeners. Or we can just listen. You don’t have to tell us your name.

Whilst most calls are confidential, sometimes we have to pass information on. Read the exceptions to confidentiality for details.

We can also give information about

  • Local services
  • How to get help
  • Basic information on mental health issues.

Calls from mobile phones

The six big mobile providers (T-Mobile, Orange, O2, Vodafone, Virgin Mobile and Three) have agreed to make calls to 0808 80 numbers free, though you may need credit on pay-as-you-go phones.

Volunteering on the helpline

All our listeners are volunteers. Find out more on our volunteering page.

Feedback wanted – have you used MindLine?

If you have used Bristol MindLine, we are really interested in your views. We have set up an anonymous online questionnaire for callers – to let us know about your experience. Feedback from callers provides vital information to help us:

  • Improve our services
  • Apply for funding

You only need to complete the MindLine survey once. It will probably take about 5 minutes. Thank you.


We are funded by Bristol CCG and Bristol City Council.helpline_partnership_member_rgb