Bristol Mind welcomes new CEO at a critical time for mental health services

Bristol’s local mental health charity, Bristol Mind, has welcomed new CEO Jo Min to the organisation at a time when the country is facing a mental health emergency.

Bristol Mind’s emotional support helpline Mindline is consistently dealing with 50% more calls per month on average compared to before the pandemic began.

National charity Mind have described the pandemic as a ‘mental health emergency’, with more than half of adults and more than two thirds of young people saying their mental health has worsened during lockdown.

Jo Min joins the Bristol Mind team from Springfield Mind, where she was Deputy CEO, serving Warwickshire and Worcestershire. Jo has worked in the charity sector for more than 15 years and brings with her a wealth of knowledge and practical experience. She’s asking for the people of Bristol to contact Bristol Mind if they have any concerns about their mental health.

When the pandemic hit last year, Bristol Mind made sure that all its services continued to operate – and in some cases they have been extended.

The MindLine helpline increased from 5 nights to 7 nights a week, 7pm-11pm. Anyone struggling with their mental health should call 0808 808 0330.

The first-of-its-kind national trans+ and non-binary helpline MindLine Trans+ is operating as normal, 8pm-midnight Mondays and Fridays on 0300 330 5468. This service is run in partnership with Mind in Somerset.

Bristol Mind also has a free Shielding Counselling Service for those who struggle most to access talking therapies and who are shielding due to the pandemic. This service will continue until 30 June 2021. Register by emailing

Bristol Mind has a history of supporting the most marginalised people in society. The Meeting Minds Without Borders counselling service and the Greenspace Wellbeing Project are exclusively for asylum seekers and refugees. And the Women Without Borders support group continues to help women from different backgrounds.

The charity also specialises in providing mental health advocacy, which has continued by phone throughout the pandemic, both in the community and in hospitals.

Jo Min, Bristol Mind CEO said: “I was thrilled to be offered the opportunity to lead Bristol Mind. I love the diversity, vibrancy and innovation of this city, which is reflected in some of the pioneering services that Bristol Mind run. I want to ensure that every resident feels that our mental health services are for them, and I call upon anyone in need of help right now to please call us. It’s so important that we’re here. The pandemic has had a significant impact on the mental health of the nation, with loneliness and anxiety being particularly common, so our local services are critical. We want to help and support the people of Bristol to manage their mental health and wellbeing throughout the pandemic and beyond.”

Raquel Hughes, Bristol Mind Chair said: “This is a positive step for Bristol Mind at a time when we need to think strategically and be smart about the way we work. It’s a huge agenda and I’m so proud of the team, who have gone above and beyond in the last year to step up to the challenges of a pandemic. We know we can’t do it all alone, so Jo’s keenness to work with the local communities and build more partnerships with other organisations will help us continue to go from strength to strength.”


For more information, please contact Jo Samuel or Jo Min

Useful links


Mindline Trans+:

Shielding counselling service:

Meeting Minds Without Borders:

Women Without Borders:

Greenspace Wellbeing Project:

BAME advocacy:

National Mind ‘mental health emergency’ report:

National Mind warns of ‘second pandemic’: