About us

Bristol Mind aims to promote a positive view of mental health and provide services that are accessible, relevant and empowering to the people using them. Our services aim to contribute to mental and emotional wellbeing and to reduce stigma and discrimination.

Welcome to Bristol Mind

Bristol Mind is a mental health resource for people in Bristol and surrounding areas which

  • promotes wellbeing and recovery
  • provides a wide range of advocacy services
  • delivers cutting edge training courses
  • offers a confidential helpline most evenings including the weekend
  • encourages recovery through volunteering

We recognise that each individual is a resource for their own recovery. Many of our workers, volunteers and trustees have themselves experienced  the impact of emotional and mental distress.

Bristol Mind is affiliated to National Mind and is committed to National Mind’s values and quality management standards.  See www.mind.org.uk

History

Bristol Mind was originally founded in 1965 and is now a registered charity and a limited company. We are a Local Mind Association (LMA) affiliated to National Mind though independent of it i.e. we receive no direct funding from National Mind and make our own decisions about the services we offer. As a registered charity we are managed by a group of trustees who volunteer their time to oversee and support the work of the organisation.

Our aims

  • To be a resource for all people in Bristol who identify themselves as having mental health or emotional support needs, and those who support them
  • To promote emotional and mental wellbeing  through delivering high quality services in partnership with others where we can
  • To raise awareness of, and promote positive views about, mental health issues

Bristol Mind raising awareness, reducing stigma and promoting emotional and mental health.

Mission Statement

Bristol Mind is a local resource committed to positively supporting individuals on their personal journey of recovery from the impact of emotional distress. Our staff and volunteers provide a range of accessible, relevant and empowering services that contribute to emotional and mental wellbeing and promote social inclusion. We recognise the importance of challenging stigma and discrimination and working alongside others towards a socially just society that supports good mental health for all.

Bristol Mind welcomes feedback.  If you wish to make a complaint please ask for a copy of our complaints policy.

Bristol Mind is affiliated to National Mind and is committed to National Mind’s values and quality management standards. See www.mind.org.uk

How to make a complaint

Bristol Mind strives to offer high quality services to all individuals and groups who make use of its services.  We also aim to constantly improve services provided and for this reason complaints and compliments are valued equally.

Bristol Mind’s complaints policy outlines the principles and procedures applied when someone who uses or has contact with Bristol Mind’s services makes a complaint.

If you would like to make a complaint please use the following procedure

Stage 1      Informal Complaint:  You can do this by contacting the person directly or their manager and discussing the issue.  However, if you don’t feel comfortable doing this you can call the Office Coordinator on 0117 980 0370 or email officecoordinator@bristolmind.org.uk.  The manager of the service may be asked to help resolve the complaint informally.

Stage 2    A formal complaint in writing should be sent as follows:

  • A complaint against a member of staff or volunteer: to the Director
  • Complaint against the Director: to the Chair of Trustees.
  • Complaint against a Trustee: to the Chair
  • Complaint against the Chair: to the Director, for the attention of the trustees.

 

The person who receives the complaint will carry out an investigation, or where appropriate, appoint someone else to do so.

Please see Complaints Policy and Procedure for further details.

Documents

Bristol Mind Constitution

Bristol Mind Articles of Association (pdf)

Bristol Mind Memorandum of Association (pdf)

Bristol Mind – General Leaflet v2

Strategic Documents

Bristol Mind Annual Report